Manager, Client Experience

Company: Weber Shandwick, Inc.
Location: Chicago
Posted on: April 14, 2025

Job Description:

We are seeking a Manager, Client Experience who is passionate about healthcare and making a difference in the lives of patients living with various diseases and conditions. As a Manager, you will work across several teams, serving as a key client contact and overseeing the success of various client programs and day-to-day work.As a successful Manager, you will be a strong leader with excellent writing and communication skills, an ability to translate client needs into project plans, and the ability to guide the work of junior team members. You will also help develop and implement engagement campaigns for a variety of healthcare clients, including pharmaceutical companies. Ideally, you should have agency/consulting or related experience with a background in healthcare communications, specifically pharmaceutical product communications experience.Other responsibilities include, but are not limited to:

• Manage account team implementation of agreed-upon programs, ensuring quality standards are met and desired results are delivered on-budget.
• Lead project management, ensuring all activities are moving forward and are within deadlines.
• Coordinate among interdisciplinary teams of research, creative, digital, and media strategists.
• Develop a range of external and media materials including press releases, key message documents, pitches, social media content, etc.
• Manage client status reports, including materials trackers, media trackers, and website analytics trackers.
• Manage event and activation logistics in a variety of settings.
• Set and meet campaign measurement and evaluation criteria.
• Identify training and development needs of junior staff and provide opportunities that enable staff members to reach their full potential.
• Assist in financial management for clients, including development of invoices and activity reports.What We Are Looking For:
  • Experience working on multi-disciplinary (holistic) healthcare communication initiatives.
  • Familiarity with data and regulatory milestone communications needs.
  • Fluency and/or familiarity with earned, digital, and social media.
  • Strong understanding of the relationship between traditional public relations and the use of current online/digital technology and social media.
  • Strong budgeting and financial management skills.
  • Experience with clients and accounts that are measurement and evaluation driven.
  • Strong presentation skills, poise, and professionalism.
  • Industry experience in healthcare communications and/or pharmaceuticals.Basic Qualifications
    • 4-5 years' experience in public relations at an agency or corporate in-house (healthcare experience required).
    • The ability to manage multiple projects at various stages simultaneously.
    • Be a self-starter who works well within a highly collaborative, multi-disciplinary team.
    • BA or BS in Public Relations, Communications, or in a related field.The Weber Shandwick Collective recognizes that your health and wellbeing are a priority. This is why we offer a full suite of benefits including:
      • Medical
      • Vision
      • 401k (with employer match)
      • Tuition Reimbursement
      • Juice Money - $60 monthly reimbursement to be used towards purchases that nourish your health, mind, body, and soul.
      • Short-Term Disability
      • Paid Employee Family Leave
      • Family Building BenefitChicago Salary Range: $78,000.00 - $88,000.00Where an employee or prospective employee is paid within this range will depend on, among other factors, actual ranges for current/former employees in the subject position; market considerations; budgetary considerations; tenure and standing with the company (applicable to current employees); as well as the employee's/applicant's background, pertinent experience, and qualifications.Weber Shandwick is proud to be an Equal Opportunity/Affirmative Action employer. Weber Shandwick recruits qualified applicants without regard to race, color, religion, gender, age, ethnic or national origin, protected veteran status, physical or mental disability, sexual orientation, gender identity, marital status or citizenship status.#LI-JR2We make our careers website accessible to any and all users. If you need an accommodation to participate in the application process, please contact us at JobAppAccommodation@ipgdxtra.com. This email address is not for general employment inquiries or vendors; rather it is strictly for applicants who require special assistance accessing our employment website. Due to volume, messages sent to this email address that are not related to an accommodation cannot be answered.
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Keywords: Weber Shandwick, Inc., Cicero , Manager, Client Experience, Executive , Chicago, Illinois