Maintenance Supervisor

Company: Optima, Inc.
Location: Wilmette
Posted on: April 19, 2025

Job Description:

Position Brief -Maintenance Supervisor

Are you hardworking? Do you like a fast-paced, exciting environment? Are you a problem solver? If you are looking for a career with a company that rewards boldness and perseverance, this is the job for you. As a Maintenance Manager for Optima, you will have the opportunity to work directly for the developer leading the maintenance team and performing maintenance service for a luxury apartment community. You will be responsible for management and oversite of the maintenance team as well as the building, facilities and amenities in the community. We believe that there is a solution to every problem and that maintenance plays one of the most critical roles in the success of our properties.
About Optima
Optima is a design-driven real estate firm, deeply rooted in the Modernist tradition. Since our founding in 1978, we have been a force for change in perpetual pursuit of integrating the fundamentals of our design with the latitude to explore new approaches. Our goal is to create and evolve in a way that harnesses design as a solution to complex societal problems. In pursuit of design freedom, we are not discarding Modernist principles, but rather continuing to give them a new energy and order.
Speed and detail set us apart. We integrate the functions involved in new construction within one company. We control and execute every aspect of the process in-house - development, design, construction, sales and management - for a dynamic system that offers greater focus and flexibility. We are committed to delivering exceptional living through design, innovation, sustainability, and management.
At Optima, we offer you the freedom to innovate, the opportunity to grow, and the passion for creating together.
What You'll Do

• Supervise, train, mentor and coach the maintenance tech.
• Plan, monitor, and evaluate team results.
• Oversee customer service and resident relations for maintenance to ensure customer satisfaction.
• Ensure all make ready repairs and services are completed correctly and on schedule in accordance with the make ready procedures.
• Ensure all reporting guidelines are completed within relation to service requests including quality of work and timelines. Verifying 10% of completed service requests with resident follow-up.
• Overseeing and monitoring of general upkeep of the property, including amenity areas.
• Assess repair needs and estimated time for repair, including evaluating problems to determine whether professional assistance is required, when required obtain bids according to the scope of work.
• Monitor the functions of service contractors and building repair and maintenance contractors.
• Identify potential problems, develop response plans and manages crises with using creative solutions for complex technical problems.
• Implement, manage, and oversee ongoing preventative maintenance with the team to ensure the property remains in top condition.
• Perform general carpentry, pool care, electrical, HVAC and plumbing repairs and ensuring accuracy for team members completing these tasks. Undertake painting and cleaning as needed.
• Record and maintain files including service request notes, daily logs, reports and on-call sheets.
• On-call for emergencies and projects as assigned by Property Manager. This includes responding to and coordinating a response to any building emergencies including but limited to flooding, fire, mechanical failure, etc.
• Schedule and assign work responsibilities to meet shift requirements.
• Request purchase materials, tools, and supplies needed for a job in accordance with purchasing policy while adequately maintaining inventory of parts and materials.
• Manage the shop and storage areas including inventory records.
• Prepare and implement training and safety standards. Oversee and communicate with ownership on renovations, construction, installation, and preventative maintenance of equipment.
• Assist in development and execution of maintenance budget and capital budget.
• Responsible for monitoring maintenance expenses monthly to ensure compliance within budget objectives.
• Identify and troubleshoot technology failures such community access systems and more.
• Ability to climb and stand on a minimum of a 12-foot ladder
  What You'll Need
  • 3 years of maintenance experience, onsite luxury property management experience preferred
  • Project management experienced preferred
  • Intermediate knowledge of Microsoft Excel, Word and or Suite
  • EPA Type II or Universal certification required
  • Outgoing and positive attitude with exceptional customer service skills
  • Strong communication and people skills
  • Ability to work independently, expertly, and to multi-task
  • Reliable and responsive with a strong work ethic
  • Proven leadership, planning and organizational skills
  • Effective at setting priorities and managing competing demands
  • Thorough knowledge of preparing for resident move ins and outs, as well as general repair skills
  • General maintenance knowledge in plumbing, HVAC, electrical, drywall and appliance repair
  • Possession of a current and valid driver's license
  • Physical capacity to lift 100 lbs., including lifting and moving packages
  • Work a flexible schedule to include weekends, evenings and holidays
  • High school diploma or equivalentWhat You'll Receive
    Estimated Compensation: $30-36/hour, based on experience.
    A competitive salary will be offered, as well as a comprehensive benefits package including medical, dental, vision, paid vacation, and 401K. We also offer a fun and exciting work environment.
    We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
    
    
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Keywords: Optima, Inc., Cicero , Maintenance Supervisor, Professions , Wilmette, Illinois