Customer Support Tools Lead
Company: VirtualVocations
Location: Racine
Posted on: November 8, 2024
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Job Description:
A company is looking for a Customer Support Operations Tools
Lead.
Key Responsibilities
Manage and optimize customer service technology tools like Zendesk,
Slack, and Ada
Provide technical support and troubleshoot tool-related issues to
ensure minimal downtime
Lead projects for tool updates and integrations, ensuring timely
and budget-compliant completion
Required Qualifications
2-5 years of experience with tools/application administration and
support
Strong proficiency in customer service technology tools such as
Zendesk, Ada, and Slack
Data analysis expertise to drive data-driven decisions
Working knowledge of RESTful API principles
Commitment to data security and privacy best practices
Keywords: VirtualVocations, Cicero , Customer Support Tools Lead, Other , Racine, Illinois
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here to apply!
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