Operational Readiness Specialist
Company: VirtualVocations
Location: Racine
Posted on: November 8, 2024
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Job Description:
A company is looking for an Operational Readiness Specialist to
develop and manage knowledge management strategies and support
client implementations.
Key Responsibilities
Administer and manage the Contact Center as a Service (CCaaS)
platform
Develop and implement knowledge management strategies and
documentation
Lead new client implementations and provide training on CCaaS
functionalities
Qualifications
Strong knowledge management skills with experience in
documentation
Ability to organize and structure content for accessibility
Experience with CCaaS platforms and related technologies
Familiarity with vendor management for knowledge management
tools
Experience in training and onboarding processes for new systems
Keywords: VirtualVocations, Cicero , Operational Readiness Specialist, Other , Racine, Illinois
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