Zendesk Administrator
Company: VirtualVocations
Location: Lincolnwood
Posted on: November 7, 2024
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Job Description:
A company is looking for a Zendesk Administrator to customize
and manage their Zendesk environment for optimal customer support
experiences.
Key Responsibilities
Customize and configure Zendesk according to business
requirements
Oversee user access and manage roles and permissions
Create and maintain performance dashboards and analyze KPIs
Required Qualifications
3+ years of experience as a Zendesk Administrator
Experience with Zendesk Support, Chat, Guide, and Explore
1-5 years of experience with a good knowledge of the SaaS business
model and KPIs
Bachelor's degree or equivalent experience in a relevant field
In-depth knowledge of Zendesk administration and system
integrations
Keywords: VirtualVocations, Cicero , Zendesk Administrator, Other , Lincolnwood, Illinois
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