Customer Support Associate II

Company: VirtualVocations
Location: Naperville
Posted on: October 31, 2024

Job Description:

A company is looking for a Customer Support Associate II - Enterprise Financials.

Key Responsibilities

Provide phone and email support for Enterprise Financials/Payroll products
Utilize Salesforce Service Console to log and document customer cases
Perform troubleshooting to identify and resolve customer reported issues

Required Qualifications and Education

Bachelor's degree
APA CPP Certification
Understanding of payroll processes, tax regulations, and compliance requirements
Familiarity with payroll and time tracking applications
Knowledge of the senior living healthcare industry

Keywords: VirtualVocations, Cicero , Customer Support Associate II, Other , Naperville, Illinois

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