System Support Specialist

Company: VirtualVocations
Location: Milwaukee
Posted on: October 30, 2024

Job Description:

A company is looking for a System Support Specialist to support NASA on the Cybersecurity and Privacy Enterprise Support Services Contract.

Key Responsibilities

Perform start of business checks and monitor application connectivity and availability
Review and manage service desk tickets, escalating as necessary
Document operation guides, user manuals, and perform testing for system updates

Required Qualifications

2 - 8 years of IT experience with application troubleshooting and Tier 1 support
General understanding of NIST SP documents and Risk Management Framework
Experience with ServiceNow ticketing systems
Bachelor's degree in Computer Science or Information Technology
Must be a US citizen and able to achieve a public trust clearance

Keywords: VirtualVocations, Cicero , System Support Specialist, Other , Milwaukee, Illinois

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