Technical Product Analyst - Global Technology Infrastructure & Operations
Company: McDonald's Corporation
Location: Chicago
Posted on: October 23, 2024
Job Description:
Company Description:McDonald's growth strategy, Accelerating the
Arches, encompasses all aspects of our business as the leading
global omni-channel restaurant brand. As the consumer landscape
shifts we are using our competitive advantages to further
strengthen our brand. One of our core growth strategies is to
Double Down on the 3Ds (Delivery, Digital and Drive Thru).
McDonald's will accelerate technology innovation so 65M+ customers
a day will experience a fast, easy experience, whether at one of
our 25,000 and growing Drive Thrus, through McDelivery, dine-in or
takeaway.McDonald's Global Technology is here to power tomorrow's
feel-good moments.That's why you'll find us at the forefront of
transformative technology, exploring new and innovative ways to
serve our millions of customers and spread happiness one delicious
Hot Fudge Sundae-dipped fry at a time. Using AI, robotics and
emerging tech, we're digitizing the Golden Arches. Combine that
with our unparalleled global scale, and we're reshaping all areas
of the business, industry and every community that is home to a
McDonald's restaurant. We face complex tech challenges every day.
But that's where our diverse and talented teams come in. They're
made up of the best and brightest from all over the globe, and they
thrive in the space where feel-good meets fast-paced.Check out the
McDonald's to learn how technology and our global team are directly
enabling the Accelerating the Arches strategy.Job Description:This
opportunity is part of the Global Technology Infrastructure &
Operations team (GTIO), where our mission is to deliver modern and
relevant technology that supports the way McDonald's works. We
provide best-in-class foundational technology products and services
including Global Networking, Cloud, End User Infrastructure, and IT
Service Management. It's our goal to always provide an engaging,
relevant, and simple experience for our customers.The Technical
Product Analyst role is part of the End User Infrastructure &
Operations team in Global Technology and reports to the Senior
Manager of Employee Experience. This person will build, cultivate,
and strengthen McDonald's end-user products and services. They will
have a solid understanding and focus on our end-user applications
and services, ensuring that we maintain strong security compliance
with policies and effectively remediate vulnerabilities. The
Technical Product Analyst will work closely with the End User
Infrastructure & Operations product managers, product analysts, and
business collaborators to safeguard our systems and protect against
potential threats. Their expertise will be crucial in maintaining a
robust security posture and ensuring the safety of our end-user
applications.This is an exciting opportunity for an experienced
technology individual to help shape the transformation of
infrastructure and operations products and services to the entire
McDonald's environment.Responsibilities & Accountabilities:
- Identify trends, opportunities, and challenges associated with
end-user application security issues.
- Regularly review reporting tools to ensure they effectively
capture and present data related to end-user application
vulnerabilities.
- Analyze large datasets to identify patterns, trends, and
potential vulnerabilities. Develop actionable insights and
strategies to address identified vulnerabilities.
- Collaborate with various department groups to align on security
goals, gain support for initiatives, and ensure effective
communication of security policies and procedures as they relate to
end-user applications.
- Assist in developing and implementing strategies to maintain
and enhance the security posture of end-user applications. Ensure
that security measures are up-to-date and effective in protecting
against potential threats.
- Prepare and present detailed reports on security findings,
remediation plans, and progress to partners. Ensure clear and
effective communication to keep all relevant parties informed and
engaged.
- Write epics, user stories, acceptance criteria in automation
scripts and participate in all agile events of the product group as
a team leader.
- Build and maintain strong working relationships with multiple
diverse collaborators across the company, including members of
executive leadership.
- Partner and maintain good relationships with managed service
providers and stakeholder groups.
- Understand complex customer issues, converting them into
problem statements and provide out of box solutions through design
thinking.
- Invest time to continuously improve product analysis
capabilities and close skill gaps.Qualifications:
- Passion for online and mobile technology, and knowledge of
industry structure, trends and influential companies.
- Proficient in delivering clear and concise messages to senior
collaborators through written and verbal communication.
- 4+ years of product execution / technical business analyst
experience with a Bachelor's degree or 2+ years relevant experience
and a Master's degree.
- Experience defining user experience needs, writing epics,
stories, and acceptance criteria in any automation scripting
language such as Gherkin etc.
- 3+ years of experience working with Microsoft products.
- Direct experience on an Agile team.
- Demonstrated experience in conducting user research.
- Demonstrated capabilities working in Jira and Confluence.
- Extremely knowledgeable about software development /
programming due to the technical nature of the role.Preferred
Qualifications:
- At least 1-2 years of experience in change and design
initiatives, covering areas such as operations, IT, and product
development.
- Significant experience in user centric designs to drive the
right customer journey outcomes.Additional Information:McDonald's
is an equal opportunity employer committed to the diversity of our
workforce. We promote an inclusive work environment that creates
feel-good moments for everyone. McDonald's provides reasonable
accommodations to qualified individuals with disabilities as part
of the application or hiring process or to perform the essential
functions of their job. If you need assistance accessing or reading
this job posting or otherwise feel you need an accommodation during
the application or hiring process, please contact . Reasonable
accommodations will be determined on a case-by-case
basis.McDonald's provides equal employment opportunities to all
employees and applicants for employment and prohibits
discrimination and harassment of any type without regard to sex,
sex stereotyping, pregnancy (including pregnancy, childbirth, and
medical conditions related to pregnancy, childbirth, or
breastfeeding), race, color, religion, ancestry or national origin,
age, disability status, medical condition, marital status, sexual
orientation, gender, gender identity, gender expression,
transgender status, protected military or veteran status,
citizenship status, genetic information, or any other
characteristic protected by federal, state or local laws. This
policy applies to all terms and conditions of employment, including
recruiting, hiring, placement, promotion, termination, layoff,
recall, transfer, leaves of absence, compensation and
training.Nothing in this job posting or description should be
construed as an offer or guarantee of employment.
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Keywords: McDonald's Corporation, Cicero , Technical Product Analyst - Global Technology Infrastructure & Operations, IT / Software / Systems , Chicago, Illinois
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