Order Management Specialist (Oracle systems) - Hybrid

Company: Viva USA Inc.
Location: Waukesha
Posted on: April 9, 2025

Job Description:

Title: Order Management Specialist (Oracle systems) - Hybrid

Have you got the right qualifications and skills for this job Find out below, and hit apply to be considered.










Mandatory skills:


Logistics, supply chain management, parts management,
Microsoft Office, Oracle, Excel,
Customer service, customer communication, customer advocacy, customer satisfaction, client relations,
Order processing, order fulfillment, inventory management, order management systems,
product structure, product knowledge, parts catalog, technical knowledge,
International orders, commercial invoices, international shipping documentation,
Customs, international shipping, import, export,
data entry, reporting, database management,
cycle time optimization, process improvement, time management, problem solving, conflict resolution, compliance






Description:


Service Specialist/ Parts Services


Roles and Responsibilities:

Role Summary/Purpose:

Associate drives solutions for customers needing parts for medical equipment during standard business hours.

Essential Responsibilities:

Perform professional customer call handling and communication.
Find and execute part order solutions for the Global Parts and Repair Solutions, and Inside Sales.
Deliver part solutions within the required global compliance guidelines
Optimize all cycle time elements associated with the order fulfillment process.
Act independently in a self-directed manner.
Directly place orders with internal and external suppliers.
Leverage computer tools and on-line databases to determine best actions to take on orders.
Perform special operations required to manually fulfill orders when key data systems are undergoing maintenance.
Take action with other cross-functional teams including distribution, transportation, customs, order processing, asset planning, and repairable teams.
Create commercial invoices for some international orders when necessary.
Communicate accurate order status with field service teams, customers, and internal teams before passing orders to the next shift or responsible coordinator.

Qualifications/Requirements:

Customer communications and problem solving experience
Parts logistics and global systems understanding
Demonstrated team player that is effective working independently in a complex environment
Experience with Microsoft Office and Oracle applications

Desired Characteristics:

Associated Degree or equivalent experience
Oracle application experience
Proven strong customer advocate
Working knowledge of customs processes
Demonstrated Product Structure knowledge


Notes:

Work shift (days/times) - 1st shift
Onsite two days a week and remote the rest. Must be okay coming into the office two days a week.
Travel Required (% of travel) - None except going to office two days a week









VIVA USA is an equal opportunity employer and is committed to maintaining a professional working environment that is free from discrimination and unlawful harassment. The Management, contractors, and staff of VIVA USA shall respect others without regard to race, sex, religion, age, color, creed, national or ethnic origin, physical, mental or sensory disability, marital status, sexual orientation, or status as a Vietnam-era, recently separated veteran, Active war time or campaign badge veteran, Armed forces service medal veteran, or disabled veteran. Please contact us at hr@viva-it.com for any complaints, comments and suggestions.




Contact Details :

Account co-ordinator: Sekhar Radhakrishnan, Phone No : (847) 892-7502, Email: staffing10@viva-it.com

VIVA USA INC.
3601 Algonquin Road, Suite 425
Rolling Meadows, IL 60008
staffing10@viva-it.com - http://www.viva-it.com
Remote working/work at home options are available for this role.

Keywords: Viva USA Inc., Cicero , Order Management Specialist (Oracle systems) - Hybrid, Executive , Waukesha, Illinois