Patient Services Manager

Company: Philips International
Location: Chicago
Posted on: November 12, 2024

Job Description:

In this role, you will oversee and support the Patient Services team which operates in a 24/7/365 call center, responsible for servicing patients/customers with their ECG Solutions wearable heart monitor.Your role:

• Manage and support the Patient Services team to ensure that operational goals are met successfully in line with all policies and procedures.
• Coach and develop supervisory staff, with a special focus on goal attainment, employee engagement, staff development, customer satisfaction, and identifying operational improvements while working collaboratively.
• Establish productivity metrics and continuously monitor performance to ensure team effectiveness, monitoring staffing, capacity, productivity, and performance levels.
• Work within the ECG Solutions Patient Services department monitoring key performance indicators and ensuring the staff delivers a high level of customer services and quality in a team-oriented environment.You're the right fit if:
• You've acquired 5+ years of experience in a leadership role with direct reports in a call center environment.
• Your skills include efficient time management, data analysis, trend spotting abilities, KPI/quality management, computer proficiency, leading and developing teams while focusing on engagement.
• High School Diploma or General Educational Development (GED) (required); bachelor's degree is preferred.
• You must be able to successfully perform the following minimum Physical, Cognitive, and Environmental job requirements with or without accommodation for this position.
• You are a dynamic and powerful people leader who is driven, ambitious, flexible, encouraging, analytical, and successful in a fast-paced, high-volume setting. You are also a skilled communicator.How we work together:We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company's facilities. Field roles are most effectively done outside of the company's main facilities, generally at the customers' or suppliers' locations.This is an office role.About Philips:We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.The pay range for this position in Chicago, IL is $74,000 to $127,000. The actual base pay offered may vary within the posted ranges depending on multiple factors including job-related knowledge/skills, experience, business needs, geographical location, and internal equity.In addition, other compensation, such as an annual incentive bonus, sales commission or long-term incentives may be offered. Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more.At Philips, it is not typical for an individual to be hired at or near the top end of the range for their role and compensation decisions are dependent upon the facts and circumstances of each case.Additional Information:US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future. Company relocation benefits will not be provided for this position. For this position, you must reside in or within commuting distance to Chicago, IL.#LI-PH1LI-OFFICEThis requisition is expected to stay active for 45 days but may close earlier if a successful candidate is selected or business necessity dictates. Interested candidates are encouraged to apply as soon as possible to ensure consideration.Philips is an Equal Employment and Opportunity Employer/Disabled/Veteran and maintains a drug-free workplace.
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Keywords: Philips International, Cicero , Patient Services Manager, Executive , Chicago, Illinois