Solutions Support Manager

Company: VirtualVocations
Location: Milwaukee
Posted on: November 11, 2024

Job Description:

A company is looking for a Solutions Support Manager to lead a team of technical support engineers.

Key Responsibilities

Manage and mentor a team of Solutions Support Engineers to provide exceptional technical support
Drive projects to enhance team productivity and streamline support processes
Collaborate with internal teams to resolve high-priority technical escalations

Required Qualifications

Bachelor's degree in Computer Science, Cybersecurity, Engineering, or related field
5+ years of experience managing support engineering teams in a technical environment
7+ years of hands-on technical experience in customer support or related fields
3+ years of experience with cloud technologies (Azure, AWS, GCP)
Proficiency with command-line tools and Linux operating systems

Keywords: VirtualVocations, Cicero , Solutions Support Manager, Executive , Milwaukee, Illinois

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