Director of Operations

Company: All-Stat Portable
Location: Skokie
Posted on: November 11, 2024

Job Description:

Principal Duties and Responsibilities:

• Define, implement, and revise operational protocols and guidelines to make improvements of staff and workflow operations.
• Work in conjunction with all operation department managers for coordination and proper execution of daily workflow.
• Act as a liaison between company staff, department managers, and executive management.
• Coordinate with the human resources department to regularly update job descriptions, hire qualified staff for designated modalities, and oversee employee training programs.
• Interview and source qualified job applicants for the specified regions and modality types and maintain proper staffing levels by partnering closely with HR to constantly fill the recruiting pipeline.
• Orientate applicants and provide training to new employees on the overall job requirements, policies, and work procedures as needed.
• Coordinate with the human resources department to develop and implement staff evaluations, performance improvement plans, and counsel employees on unsatisfactory performance and/or work behavior.
• Set staff retention goals, including ongoing staff monitoring and counseling employees at risk of ending their employment in conjunction with regional territory managers.
• Maintain, review, and approve paid time-off and work schedules with territory managers to assure proper staff coverage.
• Review daily time record keepings and approve/submit to HR in a timely manner for payroll processing.
• Oversee and coordinate with department managers and regional teams on All-Stat policies and procedures to maintain and ensure company-wide compliance.
• Provide support and guidance to staff and territory managers in troubleshooting and resolving any technical, patient, or professional issues.
• Partner with the finance department to review and track the company's monthly budget versus actual results to agree on action items.
• Manage salaries/wages including any overtime not to exceed budgeting percentage.
• Assist in oversight of client support services to include but not limited to internal dispatch, order intake, and quality control processes as it pertains to operational workflow.
• Management of resource allocation of clinical staff, equipment, and fleet.
• Meet weekly with Regional VPs to strategize, discuss progress on open projects, and resolve outstanding issues.
• Provide consistent, professional support, guidance, and motivation to staff and territory managers through phone calls, virtual and in-person meetings.
• Review Productivity Standards weekly for each clinical staff member and clinical modality departments with Territory Managers for areas of opportunity or improvements and progress reports.
• Support Regional Territory Managers in training and evaluation of employees on their work performance, develop quarterly goals and monitor tasks and responsibilities.
• Provide a consistent level of support to CRM personnel by reviewing client inquiry and/or grievances with adequate and timely responses, attending QA meetings, in-service presentations as needed, and client utilization reporting to maximize internal sales and client retention.
• Address, resolve, and document customer service concerns with follow-up summary to senior management.
• Meet weekly with CRM team to review progress, productivity, and client utilization reports.
• Ensure the established productivity standards are met for each of the employees under their supervision.
• Provide a constant level of coaching to all direct reports, including providing written and oral performance feedback and ensure all merit increase recommendations are submitted at least 30 days before due.
• Work in conjunction with territory account executives and senior management by monitoring exam turnaround times (TAT) and quality on a consistent basis and make any necessary adjustments for improvement.
• Proper knowledge and presentation of all service lines and in-servicing of new clients.
• Present company service lines, company progress, and introduction of new service offerings.
• Address sensitive work issues and make recommendations for personnel actions as needed.
• Perform all other duties as assigned to ensure efficient operations.Work Experience Requirements:
• 10+ years of experience in an operations role.
• 5+ years of management experience in a fast-paced healthcare environment.
• Excellent leadership, organizational, and communication skills.
• Superior knowledge of industry regulations and operational guidelines.
• In-depth knowledge of data analysis software such as MediMatrix, Timeclock Employee, and Samsara GPS Fleet Tracking.
• Working knowledge of customer relationship management (CRM) packages.
• Proven knowledge of performance evaluation metrics in a business setting.
• Outstanding negotiation skills.
• Possess a high degree of initiative, creativity, and the ability to meet deadlines and work with minimal supervision.
• Ability to work independently and prioritize tasks efficiently and effectively in a cross-functional team environment.
• Strong leadership, organizational, time management, and communication skills.
• Excellent interpersonal, written, and oral communication skills.
• Demonstrated success innovating solutions to increase productivity and profitability.
• Must have supreme analytical, problem-solving, and people development skills.
• Strong time management skills and the ability to multitask and prioritize workloads.
• Working knowledge of Database functions; MS Excel Spreadsheet software and MS Word Processing software.
• Exercises good judgement and ability to act decisively at the right time.Education Requirements:Bachelor's degree required. Master's degree preferred in healthcare operations.Graduate of an approved accredited healthcare-related program preferred but not required.Licensure and/or certification in a Radiography or RN field a plus.EOE
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Keywords: All-Stat Portable, Cicero , Director of Operations, Executive , Skokie, Illinois