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Director of Support

Company: VirtualVocations
Location: Naperville
Posted on: November 1, 2024

Job Description:

A company is looking for a Director of Support to lead global support teams and enhance customer experience.



Key Responsibilities

Drive technical support outcomes, efficiency, and KPIs
Mentor support managers to deliver customer-centric solutions and improve self-service options
Analyze customer trends and collaborate with cross-functional teams to address concerns and enhance support processes


Required Qualifications

BS or MS in Computer Science or equivalent experience
15+ years in a technical support environment, with 10+ years in management roles
Experience managing multiple global support teams and outsourcing relationships
Strong understanding of operational metrics and processes for a global support organization
Proven track record in leading process improvements and managing high-profile customer concerns

Keywords: VirtualVocations, Cicero , Director of Support, Executive , Naperville, Illinois

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