IT Service Delivery Manager

Company: VirtualVocations
Location: Milwaukee
Posted on: October 30, 2024

Job Description:

A company is looking for an IT Service Delivery Manager to oversee IT service delivery for Venue Infrastructure and Application support teams.

Key Responsibilities

Develop and maintain the IT service delivery catalog for venues, festivals, and offices
Establish and track SLAs, KPIs, and performance metrics for IT services
Manage vendor relationships and ensure compliance with service delivery policies

Required Qualifications

10-15 years of experience in IT Service Delivery and operations management
Experience in developing and managing SLAs and KPIs
ITIL v3 Expert certification preferred
Project Management Professional (PMP) certification desired
Experience with ITSM software applications and reporting tools

Keywords: VirtualVocations, Cicero , IT Service Delivery Manager, Executive , Milwaukee, Illinois

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