Account Manager
Company: G.A.G. Industries INC.
Location: Des Plaines
Posted on: October 9, 2024
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Job Description:
Description:Filter Service Inc. (FSI) is a leading Master
Distributor of filtration-related products, catering to a diverse
range of industries, including HVAC, Dust and Liquid, Paint Booth,
Compressed Air, and Oil/Gas Filtration. In addition to our
extensive product offerings, FSI is known for its exceptional
Commercial and Industrial Air Filter Change-Out Services, with a
remarkable track record of changing over 2200 filters per day at
more than 4000 accounts. Our clients include both large and small
industrial facilities, commercial establishments, contractors,
chain accounts, hospitals, and public buildings.Our vision for 2024
is ambitious as we strive to support revenue growth of $41 million.
At FSI, we prioritize alignment with corporate goals and emphasize
activities that contribute to and bolster customer revenue growth.
What sets us apart is our commitment to providing an unmatched
customer experience, setting us apart as a frontrunner in the
filtration industry nationwide.FSI takes pride in our distinctive
position in the market, thanks to a strong differentiation
statement that underscores our commitment to setting new standards
in the industry. We are keen on employing individuals with
exceptional communication skills, both written and verbal, as we
believe that effective communication is the key to our success. We
place a high value on personal growth, recognizing that it directly
correlates with superior performance. Our top performers
consistently exhibit integrity and a deep-seated passion for
customer satisfaction, teamwork, and an unwavering commitment to
continuous improvement.
SUMMARY
Our Account Manager position is based in our Des Plaines
headquarters and are the primarycontact for existing customers.
Account Managers work closely with Territory Sales Managers(outside
sales) and Sr. Account Managers to maximize customer growth through
strategic and personalcustomer experiences. Account Managers are
the heartbeat of FSI handling 500 pluscustomer relationships and up
to $2,200,000 in revenue. This position will be responsible for
drivingcustomer orders, upselling and working with the sales team
to achieve revenue goals
RESPONSIBILITIES
? Serve as the main point of contact in all matters related to
client concerns and needs? Build and strengthen client
relationships to achieve long-term partnerships ? Maintain and grow
existing customer revenue? Receive purchase orders on time? Support
outside sales in customer acquisition and Sales Funnel? Regularly
follow up on quotes and maintain high customer touch frequency?
Upsell and provide alternate quotes or solutions.? Identify upsell,
cross-sell, and renewal opportunities and communicate with the
sales team regularly? Develop a thorough understanding of our
products and service offerings to better upsell and cross-sell to
clients
QUALIFICATIONS
? 2 or 4-year degree preferred in related field or relevant work
experience? 1-2 Years of Customer Service and/or dispatch
experience? Knowledge of customer service principles and practices?
Proficiency with common customer success and customer relationship
management software, such as Salesforce or NetSuite? Proficiency in
Microsoft Office Suite, including Word, Excel, PowerPoint, etc?
Excellent communication skills (verbal and written)? Initiative,
stress tolerance, and a strong will to succeed? Ability to
Multitask and excellent organizational skillsRequirements:
Compensation details: 50000-60000 Yearly Salary
PI87d6d7078595-37248-35747684
Keywords: G.A.G. Industries INC., Cicero , Account Manager, Executive , Des Plaines, Illinois
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