Senior Account Manager - Retail Vertical (Hybrid)

Company: Epsilon Data Interactive, Inc.
Location: Chicago
Posted on: October 6, 2024

Job Description:

Senior Account Manager - Retail Vertical (Hybrid)35 West Wacker Drive, Chicago, IL, 60601, USAThe Senior Account Manager provides our clients with exceptional service through strategic guidance in developing personalized message and creative strategies to achieve client business objectives. This includes but is not limited to account management, oversight of program management and execution across Epsilon personalized media capabilities. In addition, this role will work closely in partnership with Sales to determine the media program execution strategy that will yield high return for the client and ultimately help grow market share.Responsibilities

• Apply understanding of client objectives, consumer behavior/motivations, marketing and branding principles, available data and Epsilon products to develop campaign/messaging strategy recommendations to the Clients.
• Develop and manage client roadmaps against quarterly account forecasts.
• Identify opportunities for program optimization and incremental revenue.
• Provide strategic direction, support and insights to fuel account growth against client objectives and partner with Client Development Director to present new opportunities to clients.
• Manage a team of Account Managers and Specialists.
• Develop team through successful coaching and development.
• Manage team and individual performance through formal and informal performance management processes and ongoing feedback loop.
• Define clear career path for each team member and provide direct feedback on performance.
• Foster a collaborative environment to encourage a respectful exchange of ideas.
• Reporting & Analytics:
  • Monitor and manage program performance/KPIs to identify account risks and develop mitigation strategies.
  • Create and present campaign performance reports to clients.
  • Interpret and apply analytical insights to optimize program(s).
  • Execution, Process, & Project Management:
    • Partner with cross-functional teams on account and campaign set-up to achieve strategic goals.
    • Demonstrate expertise in all Epsilon Account Management tools and processes.
    • Manage campaign launches across cross-functional teams to ensure strategic, effective, timely and efficient execution.
    • Operational Efficiency:
      • Seek standardization and automation wherever possible.
      • Drive operational efficiency and scalability.
      • Apply a global point of view on impact of products and processes.
      • Effectively manage internal resources against client and company objectives.
      • Drive adoption of products, tools, processes, and best practices throughout team.Requirements
        • Bachelor's Degree from four-year college or university or equivalent experience.
        • 7+ years of total experience with a proven track record in Account Management (digital marketing or interactive agency experience is a plus).
        • Excellent client service acumen, presentation and writing skills.
        • Creative, self-starter, who thrives in a dynamic, fast-paced work environment.
        • Ability to manage and prioritize multiple tasks and projects.
        • Track record of working across an organization to get things done.
        • Ability to learn quickly and think strategically.
        • Proficient in Excel, Word, PowerPoint.
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Keywords: Epsilon Data Interactive, Inc., Cicero , Senior Account Manager - Retail Vertical (Hybrid), Executive , Chicago, Illinois